Reflection Connection takes your privacy seriously and is committed to protecting your privacy in accordance with The Privacy Act (Commonwealth) 1988.

By receiving support at Reflection Connection will need to collect some personal information to assist us to provide you with services. We will treat this personal information with the utmost respect.

The kind of information that will be collected includes but is not limited to; names, date of birth, contact details, details of mental health status and traumatic events.

What this means is that all information you give us will be treated as confidential and can only be released to a third party with your written authority, or in those limited cases were such release is required by law.

In some circumstances Reflection Connection is legally obliged to disclose information about you. As disclosed in our consent Agreement the following circumstances are;

  • Where the Police / Court orders Reflection Connection to make records or information available (e.g. subpoenas and search warrants)
  • Where a client is at risk of harm to themselves or other
  • Where a child or young person is suspected of being harmed or is at risk of harm as defined by the Child Protection Act.

Reflection Connection may collect personal and private information and hold them on both electronic and hardcopy files.

Reflection Connection may collect information from you directly, or from people that you have given consent to release information (e.g. treating doctor)

Case notes and personal information in electronic form is held on a third party encrypted platform.

Requests to access information can be made in writing. If you feel information contained in your records are incorrect, you can request for them to be amended.

If you feel that Reflection Connection has breached your privacy, please feel free to make a complaint directly via e mail [email protected] Your complaint will be responded to in writing

Reflection Connection promises not to ‘spam’, sell or rent a visitor’s email address


Reflection Connection website may include the use of cookies A ‘cookie’ is a small file placed in your web browser that collects information about your web browsing behaviour. Use of ‘cookies’ allows a website to tailor its configuration to your needs and preferences, as well as potentially serve ads to you while you are browsing the Internet. Although ‘cookies’ do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number), they do allow collection of identifiable information.

Reflection Connect website may include the use of Google Analytics. Google Analytics is Google's own web and traffic analytics tool.

The following information may be collected through the use of google analytics;

· Who visits their website

· How their website is used

· What's popular on their website, and what's not

· Whether visitors return to their website

Google Analytics uses cookies to remember a user's behaviour and it shares these insights with the website creator. in simple terms, Google Analytics mainly uses first-party cookies to generate reports on who visits your website and what they do once they get there.

Our websites may contain links to other websites and social media pages including Facebook, Twitter and Youtube. We are not responsible for the privacy policies of the entities responsible for those websites and we recommend that you review the privacy policies applicable to any other websites you visit.